Poor Service on Operations Team

It is rather with Sadness that just a month back I wrote a review on how a great service I got from Fezile, who happens to be one of the sales team. I still stand for that, review by the way, I believe she did an amazing job, however problem started when all needed to be handed over to operations.

I called Home Connect early in November already around the 12th asking them to make sure they set me up at our new place with my Wife on either Thursday the 26th or Friday the 27th. We wanted to make sure that as we move in, we have our Fibre connected for that weekend. Fezile assured me that all is in order and operations team is aware of this. Now just to double check I then called Fezile again on Monday the 24th trying to make sure that all the plans are in order, and also to make sure that we don't want to hear stories, either from your Courier company or anywhere, in fact I even suggested that rather set it up on Thursday, so that if mistake happens we know they deliver Friday latest. She assured me all in order and planned. Long story short on Thursday nothing happens, and I was busy with my move, so I thought come Friday it will come. Around 11am I then call Fezile, and ask her what's up with the silence, yesterday no one contacted me. She also is suprised and says Operations should have all this in order. She transfers me to your operations department and at this stage, no one is aware of my delivery or plans, if anything else they say the picking up a problem, and they will call me. Around 11 or so a Lady called Robyn calls me to assure me that my router will be with me in the afternoon delivery. No one else called me, Saturday passed, Sunday passed too, Monday the Courier people arrange to deliver and only then we can enjoy the Wifi. The whole weekend we had no connectivity, and my Wife asked why I **** to her, saying I had arrange all this early in Jan, how come that would be that difficult to deliver either on Thursday or Friday latest. We couldn't connect the whole weekend thanks to poor operations team at home connect, who couldn't plan all this properly even after I made all the follow ups and planning I did. Actually their job was an easy one, but they failed on a simple thing like that. I have all the communications with your team, and what is sad is how Robyn tried to shift the blame and not took any responsibility as Home Connect after I called to understand. Poor Service as a result!!!