Poor Service Homeconnect /Vumatel

2 weeks ago I was losing signal so I called Homeconnect an agent told me he will send a technician 2 weeks later no technician yesterday 31 December 2021 I called again this time I have no signal at all I am paying for fibre connection and I called 3 times yesterday up until now 1st January 2022 no one called or even sent a mail telling me what happened Poor Poor Service