POOR SERVICE HOME CONNECT - AVOID THEM AT ALL COSTS

Genuinely disgusted by the selfishness and refusal to assist in a matter.

I have cancelled my package with Home-Connect afte only 6 months due to the poor customer support and refusal to assist in any situation. Furthermore, after my cancellation request was approved, I asked Home-Connect to release my line so I could move on with my life and get better service. However, Home-Connect has refused to assist in this matter for over a month. I have paid all my bills and never missed a single month, and I also paid the cancellation month fee without any issues.

I spoke to numerous support staff that all made false promises about getting the line released, this has still not happened. According to Vumatel and the new ISP, Home-Connect is now holding the line until 31st August, 2023, after the line was meant to be released on the 1st of August, 2023. Home-Connect staff refuse to assist or remove the line out of spitefulness and arrogance.

They dont care about their customers or anyone they negatively impact.

I urge anyone who considers signing up with them to reconsider and avoid this company at all costs.