Poor Service from Home Connect

Hi I'm still waiting for my service to be connected. Vumatel still hasn't showed up

It's now four days later. I still have no Wi-Fi. The customer service from you guys has been atrocious and non-existent. I was advised on Saturday that somehow after 4 years as a customer gave Vumatel a wrong address. The situation has deteriorated past the so called 72 hour resolving time. No one provided feedback. You are contracted to provide a service that I pay for in advance. You as a service provider are reneging on that obligation.

Today is day 5 without connection. Your response has been poor. You have broken a contractual agreement to resolve an issue within 72 hours. I've spoken to so many people from Home Connect. I've done all the tests all the calling while my work life has been affected without connection. I work for a TV news channel and need to be online all the time in case of breaking news. I've switched cables, tried dial up connection restastarted the modem. But the solution here is simple. You guys need to ensure that Vumatel comes out today. I'm tired of the excuses and poor customer service.

How is the same response from Thursday working to resolve anything. In plain English nothing can be done until Vumatel comes out so how about you guys do your job and get them to come. How is a simple thing like sending someone out such a monumental task? I don't get what's the hold up. This is seriously annoying and getting people to tell me they are working on the problem is not enough. Action is needed clearly not words that are meaningless.

Hi I have been up for 4 days now I am down again. I called Home Connect now and they advised I could be down again till next Friday. What is going on? How can I be down for almost two weeks in a month