Poor service from Home-connect

I have been with Home-connect for a few years and on Monday, 6 May I had an issue where I could not access a certain website that I require for my work. Since Monday I have tried to contact them via email and telephone but have only had two calls and the response is that they had a migration and some users were unable to access certain websites. It is Friday morning, 10 May and I am still not able to access the website. The service and response has been atrocious and I cannot in good conscience recommend Home-connect. All they keep on saying is they have elevated the query to tier 2 technician. I have been seriously let down by Home-connect.