poor service

"Extremely disappointed with Frogfoot's service/ home connect. Scheduled maintenance was supposed to happen on Saturday between 17h00-17h30. I cleared my schedule and waited until 6 pm, but no one showed up without any notification. This follows a pattern of multiple visits being scheduled and rescheduled (Tuesday, Thursday, and then Saturday) without resolution. Given the urgency for my son's studies, this level of service is unacceptable."