Poor service

For the almost a month now I have been having constant issues with loss of connectivity. Even received messages on the app picking up the losses which are intermittent. I have contacted home connect multiple times and after more than two weeks since logging calls, someone eventually called at a time that was very inconvenient and was told that they will call back, which they never did. I have given up on this company as their customer service leaves much to be desired. Won't recommend them.