RF
Ruan F

1 reviews | Active since Aug 2012

02 Dec 2022, 11:49

Poor Service, does not answer any call or messages.

Exceptionally poor technical support. My internet connection has been intermittently on and off since Monday. Ever since after numerous attempts to get hold of home connect I have not succeeded. I tried: 1. Phoning the support line 2. Sending messages to two Whatsapp business accounts both replying that someone would call me back. 3. Sending messages via Facebook messenger.

You have an extremely outdated ios App, requesting me to update while no update is available, and you don't answer any calls or messages. But you gladly take my subscription every month.

0
Replies (3)
Home-Connect
Home-Connect's reply02 Dec 2022, 12:04
Official
Dear Ruan,
Thank you for reaching out to Home-Connect, one of our agents will be in touch with you.
Regards
Home-Connect 
 
RF
Ruan F's update07 Dec 2022, 16:29
Reviewer Update
Hi Home Connect

It seems that Hellopeter is the go to channel to resolve any service issue since this is the only way I get any response… The agent contacted me, but the issue remains unresolved.

Please elevate the issue.
Home-Connect
Home-Connect's reply07 Dec 2022, 16:34
Official
Good day Ruan

Kindly expect a call from on of our agents. 

KInd Regards
Home-Connect