Poor service delivery for change of address client

Recently app**** to home-conect to move fibre to our new home. Request was made more than 30 days in advance, they even debited us the new line speed price. To my shock when I plugged in my router at the new address " No internet". We called in to home connect only to be told that it will take 24 to 72 business hours to activate. Really Home-connect; no business process workflow management between the client; openserve and yourselfs. What was even more insulting was the agent had the odacity to request for a positive review on Hello Peter if he assisted in expediting the activation.