EC
Elijah C
1 reviews | Active since Jun 2020
09 Mar 2024, 14:06
Poor service delivery
I have app**** to move fibre to my new place to take effect on the 1st of March it's the 9th of March and still no fibre
They said a technician will be at my premises at 12 today it is passed 2 I've been waiting the whole day when you call the call centre the first guy was not helpful at all and said I must just wait
The second time the lady said she has sent it to ops she can't give me anything else as she does not know
Now I must waste a whole Saturday when I asked to move it well in advance now due to your system I cannot have fibre which is costing me and I wasted a whole day how will home connect rectify this situation?!
Helpful (0)
Replies (3)0
Replies (3)EC
Elijah C's updateReviewer Update
11 Mar 2024, 16:36Still no fibre and no feedback would you like me to escalate this complaint or just cancel all my contracts with you?
EC
Elijah C's update11 Mar 2024, 16:36
Reviewer Update
Still no fibre and no feedback would you like me to escalate this complaint or just cancel all my contracts with you?
EC
Elijah C's updateReviewer Update
12 Mar 2024, 08:02Please log a formal complaint you call and do nothing I'm tired of your poor service and constant feedback saying I'm looking into it then never getting back to me ********** service I don't know why I'm still with you after all this time I have 3 contracts with you and have a good mind to cancel them all
EC
Elijah C's update12 Mar 2024, 08:02
Reviewer Update
Please log a formal complaint you call and do nothing I'm tired of your poor service and constant feedback saying I'm looking into it then never getting back to me ********** service I don't know why I'm still with you after all this time I have 3 contracts with you and have a good mind to cancel them all
EC
Elijah C's updateReviewer Update
12 Mar 2024, 08:05Please log a formal complaint you call and do nothing I'm tired of your poor service and constant feedback saying I'm looking into it then never getting back to me ********** service I don't know why I'm still with you after all this time I have 3 contracts and have a good mind to cancel them all
EC
Elijah C's update12 Mar 2024, 08:05
Reviewer Update
Please log a formal complaint you call and do nothing I'm tired of your poor service and constant feedback saying I'm looking into it then never getting back to me ********** service I don't know why I'm still with you after all this time I have 3 contracts and have a good mind to cancel them all