Poor service delivery

My message to Home Connect Fiber : I have been requesting assistance for internet services paid for, yet no connection received between March 2nd to 22nd for 14 days.... I am always seeking feedback and escalating the request for reimbur*****t and all I ever get told is "we are lodging complaint" or "we are awaiting information"... This is ridiculously over 2 months now, and conveniently my debit orders go through for your payment but I do not get proper service.