Poor Service Delivery

My parents (70 years of age) have been struggling with intermittent outages for more than 12 months. When contacting Home Connect they advised that we should run diagnostic tests. I have done various tests and the line would run well for 24-48 hours. Then we will experiences outages. Home Connect could not resolve the problem and advised we had to purchase a new router, which we did. Upon complaining about the outages again, Home Connect held we should have asked them what router to purchase and that a TP Link router is not a router that they are trained on. (Remark made by Mr King (Escalation Agent)). Mr King held he refuses to escalate the matter without additional diagnostic tests. I spent 3 hours on the line with Home Connect to no avail. I escalated the matter to Manager Nikkita. Manager Nikkita notified me that Home Connect cannot assist elderly individuals. Manager Nikkita refused to provide me with the Head Manager's contact details. I refused to continue with the call due to her failure to provide the information. Nikkita later contacted me (6 calls in total) to advise that she will provide me with the e-mail address of a manager. My father's health was negatively affected by the rude and disrespectful conduct of agent Londiwe, Mr King and Nikkita. We have been loyal Home Connect customers for various years and are cancelling our service in light of Home Connect not being willing to assist. Frogfoot advised that Home Connect is throttling the internet and therefore we will continue to experience outages. Home Connect has really disappointed and will be losing 3 clients due to their failure to have empathy with older clients. Home Connect advised that they have records of the various calls logged and they can acknowledge that they have failed to deliver service. This has been a horrible experience and I would not recommend Home Connect to any consumer.