Poor service delivery

I am very disappointed with the services of the company. During the end of last month I had no internet access and it was fixed. After it was fixed I realized that I only getting 10 mbps uploading / downloading speed, although I am paying for 20 mbps. After a few days it was fixed. Now on Friday 9 April I had no internet access again. I logged the complaint and waited for the support service to fix the line. On Sunday I phoned there support service again as nothing is being done to fix the problem. Again a ticket number was logged and I waited. Nothing happened and yesterday 13 April I phoned Home connect again and I was told that the problem will be fixed by the technical support services. Now it is Wednesday afternoon already and the problem is still not fixed. According to the support services the problem was handed over to Vumatel to be fix. This is so pathetic.