POOR SERVICE

I HAD APROBLEM WITH MY INTERNET CONNECTION ON SATURDAY 17/06/23, I CONTACTED HOME CONNECT VIA THERE WHATSAPP NUMBER AND REQUESTED ASSISTANCE. THEYBSENT ME A MESSAGE THAT THERE WAS APROBLEM WITH ZOOM FIBER IN THE AREA ...FAIRLY UNDERSTANDABLE. ON MONDAY MORNING AT 8AM I CONTACTED ZOOM FIBER VIA THERE WHATSAPP IN REGARD TO THE SAME PROBLEM AS I RELY ON MY FIBER CONNECTION I WORK FROM HOME AND I WAS LOSING OUT ON MY WORK. I HAD NO RESPONSE FROM THEM UNTIL 4 PM THE SAME AFTERNOON. ONCE AGAIN IN THE MORNING AFTER SENDING A MESSAGE TO ZOOM I REQUESTED FOR A AGENT TO CONTACT ME VIA WHATSAPP TO HOME CONNECT. I WAS CONTACTED BY SOMILA. I TOLD HER ABOUT MY PROBLEM AND ENQUIRED HOW IS IT POSSIBLE THAT I AM HAVING THIS PROBLEM BUT THE OTHER TENANT THAT IS CONNECTED VIA SPLITTER ON MY LINE DOES NOT HAVE THE PROBLEM. IF THERE IS A SPLITTER ON MY LINE TO THERE HOUSE THEN OBVIOUSLY THEY ARE USING ZOOM FIBER . NOW THINKING ON THIS ISSUE . THE PREVIOUS AGENT 2 DAYS BEFORE TOLD ME THE PROBLEM WAS WITH ZOOM FIBER HOW IS IT THAT I AM EXPERIENCING THE PROBLEM BUT ANOTHER TENANT ON THE SAME PROPERLY WHO IS CONNECTED TO MY LINE VIA A SPLITTER IS NOT EXPERIENCING ANY PROBLEM. SOMILA TELLS ME IN HER REPLY TO MY QUESTION ' THE PROBLEM IS WITH HOME CONNECT . SERIOUSLY THERE ARE PEOPLE AT HOME CONNECT THAT DO NOT KNOW HOW TO DO THERE JOB THEY FAIL TO ASSIST THERE CLIENTS BUT WHEN IT COMES TO MONTH END QUICK TO SEND A MESSAGE TO MAKE PAYMENT ON OUR ACCOUNT, BELIEVE ME MY ACCOUNT IS BEING PAID 1 MONTH IN ADVANCE, FOR THE MONTH OF JUNE , I HAVE ALREADY PAID FOR THE MONTH OF JULY AND IN JULY I MUST PAY FOR AUGUST, THESE AGENTS AT HO,E CONNECT DO NOT UNDERSTAND THE VALUE OF CLIENTS , THERE SALARIES ARE BEING PAID BY CLIENTS YET THEY CANNOT PROVIDE US WITH THE SERVICE AND ASSISTANCE WE NEED. MY ****ECTION WAS RESTORED AFTER I SENT A MESSAGE TO HOME CONNECT ESCALATIONS VIA EMAIL.