Poor Service

I entered into a contract with Home Connect in June 2020. The reason I chose them is they offered a month-to-month deal, no penalties for cancelation of the service. I moved to other accommodation in Cape Town and asked for a transfer of the service to the other address in April 2021. They “cancelled” my contract and started a “new” contract with the old address. I gave up trying to get it fixed. I cancelled the service/contract on 22 February 2022 (Want it stopped end of March 2022). They phoned me stating that I must give a month’s notice. I rep****, I know, I am giving them more than a month’s notice!! I received a bill end of March (for payment 3 April). I emailed them and informed them that I cancelled the contract. This is where I really discovered their incompetence as well as the unreliable system. They claimed that I did not cancel the service, they have no record of it. I lost count of the emails (every time from a different person) from here on. They took the money in April and informed me that they “cancelled” the service and I must still pay for May as well, as I must give a month’s notice. At this stage I decided just to “let it go” and get it behind me. Payment went of 3 May. Beginning of May I get a bill for “recovery fees” because I cancelled the service within 12 months from the start. I started with them June 2020!!! If they wanted to say the transfer was the start of a new contract when I asked for the transfer (April 2021 – May 2022!!!!), still more than a year. Middle of May I get a bill for penalties for no payment in May. This time I asked for a “senior person’s” email address and emailed him and copied the “help centre/account department” in as well and explained everything from the beginning (with snippets of invoices and payments). The “senior person” rep**** that as a result of the cancellation I still need to pay a month’s notice in May!!!! I rep**** and asked if he did not see the snip of my bank statement!!! He rep****, they cannot open snips!!! I then created a JPEG and sent it to them. They acknowledge the payment but again tell me that I am still to pay the “recovery fees” for cancelling the contract within 12 months!!!! It is imposible to convince them that June 2020 - May 2022 or then March 2021 - May 2022 is more than 12 months!!! I give up.