Poor service

Good day

I called Home connect multiple times yesterday and wasted all my airtime Eventually I got hold of someone and my query was "are there any latency issues" I was told no and we did some speed tests. I then asked at the end of the call to please provide me an email regarding our conversation as well as the new invoice from "Sifiso" still nothing received and I need this for my job as proof that I have contacted you.

In my line of work I customers who ask me to Please email them as proof and I don't know why this was so hard.

All I have received from home connect was poor service

Could you kindly send me an email advising that I have called with regards to latency issues and also rebooted and trouble shooter the router so that I can present it to my employer without having to reach out to hello Peter for escalation.

Thank you in advance

Mrs Vanrooyen

Account holders wife