RM
Rishen M
1 reviews | Active since May 2011
02 Jul 2021, 17:54
Poor Service and Turnaround Times
I have a fibre line at my home with Metrofibre through Home-Connect (ISP). My line went down at around 11h45 today and it has not been up since. The security guard at our complex did confirm that someone from Metrofibre worked on the lines at that time. After numerous phone calls to Home-Connect I was told that Metrofibre has a turnaround time of 24 to 72 hours. Why should I wait that long for something they messed up? I was busy in a work call before I lost my internet connection. This is terrible service from both Home-Connect and Metrofibre.
Helpful (0)
Replies (8)0
Replies (8)
Home-Connect's replyOfficial
03 Jul 2021, 09:29Good day Rishen.
We apologise for any inconvenience caused , I believe a support agent has been in contact with you to discuss a resolution. We will follow up shortly.
Kind regards
Home-Connect.
We apologise for any inconvenience caused , I believe a support agent has been in contact with you to discuss a resolution. We will follow up shortly.
Kind regards
Home-Connect.
Home-Connect's reply03 Jul 2021, 09:29
Official
Good day Rishen.
We apologise for any inconvenience caused , I believe a support agent has been in contact with you to discuss a resolution. We will follow up shortly.
Kind regards
Home-Connect.
We apologise for any inconvenience caused , I believe a support agent has been in contact with you to discuss a resolution. We will follow up shortly.
Kind regards
Home-Connect.
RM
Rishen M's updateReviewer Update
03 Jul 2021, 11:56An agent did contact me 3 hours ago... but it seemed more like a PR exercise. My Internet/Fibre line still has no connectivity for more than 24 hours already
RM
Rishen M's update03 Jul 2021, 11:56
Reviewer Update
An agent did contact me 3 hours ago... but it seemed more like a PR exercise. My Internet/Fibre line still has no connectivity for more than 24 hours already
RM
Rishen M's updateReviewer Update
03 Jul 2021, 17:13It's Saturday evening and I still do not have an internet connection at home. Spent the entire day without internet and now it will be another night.
What do you want me to do? Must I toyi-toyi and burn tyres outside your building before I get any service delivery? This is ****** ridiculous ?
What do you want me to do? Must I toyi-toyi and burn tyres outside your building before I get any service delivery? This is ****** ridiculous ?
RM
Rishen M's update03 Jul 2021, 17:13
Reviewer Update
It's Saturday evening and I still do not have an internet connection at home. Spent the entire day without internet and now it will be another night.
What do you want me to do? Must I toyi-toyi and burn tyres outside your building before I get any service delivery? This is ****** ridiculous ?
What do you want me to do? Must I toyi-toyi and burn tyres outside your building before I get any service delivery? This is ****** ridiculous ?
RM
Rishen M's updateReviewer Update
04 Jul 2021, 12:19More than 48 hours later and still no service. For the past two days the only reply from the agents are "We will escalate" or "We will get back to you".
I just want internet at home (a service that I paid for). Is that too much to ask for?
The service from Home-Connect has noticeably deteriorated in the past two years.
I just want internet at home (a service that I paid for). Is that too much to ask for?
The service from Home-Connect has noticeably deteriorated in the past two years.
RM
Rishen M's update04 Jul 2021, 12:19
Reviewer Update
More than 48 hours later and still no service. For the past two days the only reply from the agents are "We will escalate" or "We will get back to you".
I just want internet at home (a service that I paid for). Is that too much to ask for?
The service from Home-Connect has noticeably deteriorated in the past two years.
I just want internet at home (a service that I paid for). Is that too much to ask for?
The service from Home-Connect has noticeably deteriorated in the past two years.
RM
Rishen M's updateReviewer Update
04 Jul 2021, 13:49Spoke to the fifth different agent (Cleo) from Home-Connect. She wants me to wait another day to sort this issue out. I asked to speak to her manager - she **** and told me that she is a manager. She then put me on hold and then blatantly cut the call on me. Is this the type of service that you give your customers?
RM
Rishen M's update04 Jul 2021, 13:49
Reviewer Update
Spoke to the fifth different agent (Cleo) from Home-Connect. She wants me to wait another day to sort this issue out. I asked to speak to her manager - she **** and told me that she is a manager. She then put me on hold and then blatantly cut the call on me. Is this the type of service that you give your customers?
RM
Rishen M's updateReviewer Update
04 Jul 2021, 13:54I guess nobody at Home-Connect reads these messages. Oh well. I guess it's time to find a new ISP
RM
Rishen M's update04 Jul 2021, 13:54
Reviewer Update
I guess nobody at Home-Connect reads these messages. Oh well. I guess it's time to find a new ISP
RM
Rishen M's updateReviewer Update
05 Jul 2021, 14:01Thanks to all the calls I made to Home-Connect this past few days - I just finished my ENTIRE month's airtime minutes( and its only day 5 of the month) But who cares, right?
RM
Rishen M's update05 Jul 2021, 14:01
Reviewer Update
Thanks to all the calls I made to Home-Connect this past few days - I just finished my ENTIRE month's airtime minutes( and its only day 5 of the month) But who cares, right?
RM
Rishen M's updateReviewer Update
05 Jul 2021, 14:02... and I still don't have a working internet connection
RM
Rishen M's update05 Jul 2021, 14:02
Reviewer Update
... and I still don't have a working internet connection