Poor service and lack of communication

I wanna raise my frustration regarding the extremely poor service I have received from Home Connect regarding my WiFi installation. When I signed up for the service, I made it very clear that the installation was urgent. However, it has now been a week and I still do not have a working internet connection. What is most disappointing is the complete lack of communication from your side throughout this process. Your team has attempted to send technicians for installation and maintenance without making any prior arrangements with me to confirm my availability. This is highly unprofessional and inconvenient. On top of that, I have had to follow up constantly just to get any form of response or update. This experience has been incredibly frustrating and far below the level of service I expected. If my connection is not installed and fully operational by 13 March 2026, please consider this notice to cancel my order immediately. Your current level of service is unacceptable, and I sincerely hope this matter can be resolved urgently.