Poor service and lack of accountability and solution provided

After moving from Jhb to Cape Town, I still do not have internet connection 2 weeks later. I have called, emailed and whatsapped home connect countless times with zero help or assistance, and the constant message that it has been escalated to their operations team and I’ll receive feedback later that day. I’ve never had such poor service for a simple request to connect my router I had posted down from jhb to whatever provider they are using in Cape Town. Apparently this is an issue no one has a solution to, so unfortunately I’ll be finding a new service provider as it’s been two weeks with zero internet and no one seems to be able to give me an answer as to when this can be resolved by.