Poor service and dysfunctional payment options

Their payment service is super dysfunctional. I have been trying to make since the 22nd of Feb until today( 28th of Feb) but the payment doesn't go through in all 3 options I used.

When I try to chat to an agent on whatsapp, the response I get is' We are experiencing some technical difficulties. Please accept our apologies.' How pathetic is this!!

I sent an email and got responded by Lethabo Pasha but he/she was not of assistance as well.

I regret choosing your Fibre.