Poor Service and Communication with HomeConnect

Title: Poor Service and Communication with HomeConnect

Rating: 2/5

I've been a subscriber to HomeConnect's internet services, but my experience has been extremely disappointing. Despite paying for their services, I've faced numerous issues, including:

- Frequent, unannounced changes to my WiFi password and name - Lack of communication from the company, forcing me to constantly contact them for updates - Slow resolution times, often taking over 24 hours to fix issues - Incorrect claims of non-payment, despite providing proof of payment - Changes to payment methods without notification, leading to service suspension - Unhelpful customer support, with long wait times (24-72 hours) for issue resolution

As someone working from home, reliable internet is crucial. HomeConnect's failure to provide this has significantly impacted my productivity. Unfortunately, I've found their customer care to be unresponsive and uncaring.

Unless you're willing to tolerate poor service and communication, I would not recommend HomeConnect.

Please let me know if you'd like me to make any changes or additions to this review!