Poor Service and Communication (Home-Connect)

Pre-installation was completed by a company called Nano. They could not complete the installation because of a blocked fibre pipe.

The company arranged with Vuma (Company), so that they can unblock the pipe. The pipe was unblocked by Vuma.

Note: Vuma did not communicate with me, on when they will come and unblock the pipe. I was told by my neighbour that they came and unblocked the pipe. (I had waited for vuma to come to my place for about a week)

I decided to call them and set an appointment for Thursday (24th of March 2022). I knocked off early at work on that day. Vuma did not honour the appointment for Thursday, they did not cancel the appointment or reschedule the appointment.

I called the call centre twice on the 24th, the first agent said they will get back to me (they did not even bother to come back to me). The second one said that there is a two hour delay, I must wait.

Note: the call center team is not properly trained on how to deal with customers. They are not provi clients with solutions.

I texted the WhatsApp service, they said they have logged a ticket with their customer care service department. The customer service department will contact me, it's 24 hours later and I have not received a phone call from them.

Note: I have paid in full and it's been about two weeks, I am still waiting for the installation to be complete

Can someone please remind me why I paid Home - Connect.

Their service is very poor and they do not care about their clients. The call centre and whatsApp service is useless.

Can someone please help😥😥😥