Poor service and communication

Requested a change of address on Tuesday, 23-09-2025, for my fibre line in my Fibre ready apartment and the operator said its easy. Phoned them on Thursday as nothing had been done and the operator mentioned it would be done that day, same thing on Friday and that operator mentioned it would definitely be transferred that day. It is Sunday and I spoke to Phumla, who tells me that they wait for us to contact them to activate it which we had done and now it takes 24-72 hours to activate but 24 hours is not one day, but three working days so in essence it takes 3-9 working days to do a change of address, and this was never made clear. Very poor service and communication for something that was communicated as easy.