FH
FERNANDO H
1 reviews | Active since Dec 2021
11 Feb 2022, 16:12
POOR SERVICE AGAIN
I have requested to downgrade on one of my two addresses on line and received a ticket number as this could not be done on home connect portal however got an email today again that this needs to be done online.
I'm not discontinuing my service but asking for a downgrade.
why would i waist so much time and effort as a customer to get some service. !!!!!!!!!!!!!
Regards Fernando
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Replies (1)
Home-Connect's replyOfficial
12 Feb 2022, 09:38Good day Fernando.
We at Home Connect want to sincerely apologise for the experience you have had with us regarding the downgrade process.
We believe an agent has been in contact with you and the team is working on resolving this issue for you.
We appreciate your patience and thank you for bringing this issue to our attention .
Please expect a call from one of our agents with feedback.
We at Home Connect want to sincerely apologise for the experience you have had with us regarding the downgrade process.
We believe an agent has been in contact with you and the team is working on resolving this issue for you.
We appreciate your patience and thank you for bringing this issue to our attention .
Please expect a call from one of our agents with feedback.
Home-Connect's reply12 Feb 2022, 09:38
Official
Good day Fernando.
We at Home Connect want to sincerely apologise for the experience you have had with us regarding the downgrade process.
We believe an agent has been in contact with you and the team is working on resolving this issue for you.
We appreciate your patience and thank you for bringing this issue to our attention .
Please expect a call from one of our agents with feedback.
We at Home Connect want to sincerely apologise for the experience you have had with us regarding the downgrade process.
We believe an agent has been in contact with you and the team is working on resolving this issue for you.
We appreciate your patience and thank you for bringing this issue to our attention .
Please expect a call from one of our agents with feedback.