Poor service

I did an application with home connect on the 25th of May and got approved the next day. After that I never got any communication on when I will get my network installed, i try to call them but I always hold for a long time with no response or get transfered from pillar to post. I also opted to cancel but I also can't do that since they haven't activated my internet. I emailed support 3 times but no response still and they live chat doesn't work as I have been typing messages with no response.