CA
Cindy A
1 reviews | Active since Mar 2025
10 Mar 2025, 19:58
Poor service
My fibre line has been down for 4 day. It’s the second time I have been disconnected for no reason. Home connect advised me that they lodged a query with Vumatel. I called Vumetel and was advised my line has been cancelled. They also haven’t received instructions from Homeconnet to activate my line. Last year August the same thing happened.
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Home-Connect's replyOfficial
10 Mar 2025, 20:21Dear valued customer, thank you for the feedback. Kindly note that an agent will be in contact to assist tomorrow. Our operating hours are Mon-Fri 8am - 8pm, and Sat, Sun & PH 8am - 2pm. Best regards Home-Connect Team
Home-Connect's reply10 Mar 2025, 20:21
Official
Dear valued customer, thank you for the feedback. Kindly note that an agent will be in contact to assist tomorrow. Our operating hours are Mon-Fri 8am - 8pm, and Sat, Sun & PH 8am - 2pm. Best regards Home-Connect Team