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Tidimalo H
1 reviews | Active since Jul 2023
09 Apr 2024, 15:10
Poor service
I am so disappointed at your service recently. My monthly payments are always up to date but I always get messages that threaten to suspend my service. Worse, I haven't had connection since thursday and I called yesterday and still today I haven't gotten assistance. I can't find any response from any of your social media platforms. I am not getting my value for money and it's annoying.
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Replies (2)
Home-Connect's replyOfficial
09 Apr 2024, 15:37Dear Tidimalo, Thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
Home-Connect's reply09 Apr 2024, 15:37
Official
Dear Tidimalo, Thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
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Tidimalo H's updateReviewer Update
12 Apr 2024, 06:20This review goes for both Zoom fibre and Home connect because I've been taken to and fro by both and I am the puppet here. Today marks the 8th day since i haven't had internet connection that I have fully paid for!. The fist call I received from zoom fibre was on Monday morning after being poked by my helloPeter review, they told me the matter belonged to home connect and not them. The call was then transferred to home connect and they tried fixing the problem electronically and failed then I was told a technician will be sent. I called home connect the next day, which was on Tuesday and was told the matter was escalated to Zoom fibre. I then called zoom fibre again and it became the same process everyday with no assistance. My problem is still not fixed. No technician, no connection and I'm always the one running after them. I think I spoke to 7 different consultants by far, having to always explain my problem from scratch and following the same process that tells them there's no problem on their side then they just leave me hanging like that. Why should I pay for a full service that's not even gonna be rendered? And then I'll be billed the full amount when it's payment time? How much money have I spent already on buying airtime to call them, data to do my assignments? I'm fed up!!!!!!!
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Tidimalo H's update12 Apr 2024, 06:20
Reviewer Update
This review goes for both Zoom fibre and Home connect because I've been taken to and fro by both and I am the puppet here. Today marks the 8th day since i haven't had internet connection that I have fully paid for!. The fist call I received from zoom fibre was on Monday morning after being poked by my helloPeter review, they told me the matter belonged to home connect and not them. The call was then transferred to home connect and they tried fixing the problem electronically and failed then I was told a technician will be sent. I called home connect the next day, which was on Tuesday and was told the matter was escalated to Zoom fibre. I then called zoom fibre again and it became the same process everyday with no assistance. My problem is still not fixed. No technician, no connection and I'm always the one running after them. I think I spoke to 7 different consultants by far, having to always explain my problem from scratch and following the same process that tells them there's no problem on their side then they just leave me hanging like that. Why should I pay for a full service that's not even gonna be rendered? And then I'll be billed the full amount when it's payment time? How much money have I spent already on buying airtime to call them, data to do my assignments? I'm fed up!!!!!!!