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1 reviews | Active since Apr 2022
06 Apr 2022, 12:07
Poor service
Poor service- I did a change of address with them I did a change of address with them. It took quite a while to do. I was told over and over it takes 24 - 72 working hours. I had phoned every day for updates, Manager says they have escaledted the matter to vulmatel , still no feedback , no wifi , i keep on calling the only thing they say we esacalted te matter , yet i will get billed on the 15th for pro rata.Vulmatel installed the wrong box at my home.still no feedback v.naidoo
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Replies (2)
Home-Connect's replyOfficial
06 Apr 2022, 12:13Good day Vasagie
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
Home-Connect's reply06 Apr 2022, 12:13
Official
Good day Vasagie
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
Home-Connect's replyOfficial
06 Apr 2022, 12:14Dear Yugeshnie,
We sincerely apologize for any inconvenience you may have experienced.
At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please expect a call from one of our agents shortly.
We sincerely apologize for any inconvenience you may have experienced.
At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please expect a call from one of our agents shortly.
Home-Connect's reply06 Apr 2022, 12:14
Official
Dear Yugeshnie,
We sincerely apologize for any inconvenience you may have experienced.
At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please expect a call from one of our agents shortly.
We sincerely apologize for any inconvenience you may have experienced.
At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please expect a call from one of our agents shortly.