Poor Service 😭😭😭😭

It’s been months since my subscription with Home-connect, the service that one has been experiencing with this service provider one must really share. Poor poor customer care, poor service , poor communication. Can you imagine on a weekend no internet and no body seems to care. You log a ticket because they are out if reach by 14:00 believe in me no body will attend to it. Can someone recommend a provider that leaves up to their standard