Poor service

On Wednesday the 14th of August 2024, I called Home-connect as I had no service from the day before. I spoke to Phetogo who told me that he could see my service was down, and that he would log a ticket with Vumatel for this. On Thursday the 15th of August, I had a chat with Ashley regarding my service still being down, and was told that the whole area was down and that vumatel was working on the issue. Thandeka then called me to confirm the same thing. Today, the 16th of August, I called and spoke to Thato as our service was still down. Thato advised vumatel was done with whatever they were busy, however she could see my service was down. ONLY NOW A TICKET WAS LOGGED WITH VUMATEL!! On the last working day of the week!!! Why wasn't a ticket logged by Phetogo despite him telling me he is going to log the ticket? And why was there no follow up from the home-connect team when services were restored by vumatel??? I'm being sent from pillar to post about escalating this! What am I paying for??? A entire week without WiFi?? This better not be a problem that is going to run into the weekend. Fix it!