POOR SERVICE

We seem to frequently have no wifi. 2 day with out wifi, , finally works afteer several calls and trying to deal with their poor What App facility. Came on yesterday arnd 2pm and its not working again. Now they do not respond on the WhatsApp facility and calls to the call center do not go through. These guy stipulate that according to the contract they will not pro-rate any client for non service yet they can take the premium on the day you not even connected. Are we now being held to ransom. If you don't make payment they cut you off and even if you pay early you still without service? The call center staff are not equipped or trained properly , I feel for the as thy know nothing.

Best would be to cancel and move one as I never had this issue with my previous provider. its was a struggle from day 1.