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Edwin N

1 reviews | Active since Nov 2017

23 Dec 2022, 09:43

POOR SERVICE

Good day

Ticket number - ISP-***

I have spoken to over 10 individuals in Homeconnect, I have been told that this matter has been escalated to Vumatel to resolve,

I have lost buisness for almost a week, no one as contacted me proactively to sort this problem out. It’s seems that’s there is no resolution and the customer experience is poor,

I need this to sorted out this morning, and I need compensation for this week due to the poor service received ,

0
Replies (4)
Home-Connect
Home-Connect's reply23 Dec 2022, 10:54
Official
Dear Edwin,

Thank you for reaching out to Home-Connect, one of our agents will be in touch with you.

Regards
Home-Connect 
EN
Edwin N's update24 Dec 2022, 16:55
Reviewer Update
No one has sorted the problem, I have made several calls to Home-connect. They say that Vumatel is the problem and Vumatel is not responding .

Where is the customer service these days , as no one takes ownership to support this request and resolve

I need HELP
Please

EN
Edwin N's update26 Dec 2022, 07:16
Reviewer Update
This problem is still it resolved , POOR SERVICE
Home-Connect
Home-Connect's reply28 Dec 2022, 07:23
Official
Good day Edwin,

Apologies for the inconvenience caused. 

Please expect a call from one of our agents. 

Kind Regards
Home-Connect