Poor service!!!!

My fiber network has been down for 12 days now.They were quick to install but now that it’s down all they do is drag their feet. I’m working from home and they fail understand how urgent this matter is. I call them everyday and I get the same answers every time. One of their agents came in to check what the problem is but nothing has been done. Poor service and I wouldn’t recommend it. I’ve been with them for 3 weeks and I can’t wait for them to come and uninstall.