Poor service

We upgraded our line on 21st February with Home-connect. The router was changed and installed by ourselves with no technician on side. The so called line is still on the old speed though we need to pay the bill from the 1st of March for the updated line by end of March. We are utterly so disappointed by customer care for not following up or phone back to sort the problem out. No one cares and loads of empty promises was made by them as well as Evotel who was supposed to deal with this. Today would be the last day with these service providers as we will find another service provider before close of business today. Our experience with this provider just cost us money for daily phone calls to Home connect and Evotel. Think twice before sign up with a company that is not prepared to go the extra mile for there clients.