tK
tony K
1 reviews | Active since Jul 2013
09 Apr 2020, 09:33
Poor service
Since last Saturday, my internet disconnected 2 to 3 hrs each and every day. I have no internet connection since 2pm Yesterday till now. Whenever I report faulty, they always telling me they issued a ticket but never follow up. the way they manage issue is not professional, very slow, frustrating. I want to cancel and migrate another service provider
Helpful (0)
Replies (10)0
Replies (10)
Home-Connect's replyOfficial
09 Apr 2020, 09:52Hi there please can you confirm your account name or number so we can urgently assist
Home-Connect's reply09 Apr 2020, 09:52
Official
Hi there please can you confirm your account name or number so we can urgently assist
tK
tony K's updateReviewer Update
09 Apr 2020, 11:37account name is Kim. account number is KIMT002. Still no internet connection
tK
tony K's update09 Apr 2020, 11:37
Reviewer Update
account name is Kim. account number is KIMT002. Still no internet connection
Home-Connect's replyOfficial
09 Apr 2020, 11:43Hi we have escalated this matter to SADV. They are going to send a technician, our support say that they have called the account holder to verify and provide an update.
Home-Connect's reply09 Apr 2020, 11:43
Official
Hi we have escalated this matter to SADV. They are going to send a technician, our support say that they have called the account holder to verify and provide an update.
tK
tony K's updateReviewer Update
09 Apr 2020, 11:51I am the account holder. NO phone call have received. someone is lying
tK
tony K's update09 Apr 2020, 11:51
Reviewer Update
I am the account holder. NO phone call have received. someone is lying
Home-Connect's replyOfficial
09 Apr 2020, 12:16Apologies my earlier message was that you received a call from us.
Home-Connect's reply09 Apr 2020, 12:16
Official
Apologies my earlier message was that you received a call from us.
tK
tony K's updateReviewer Update
09 Apr 2020, 12:20Yes I received call from your team not SADV. It's been 23 hrs without internet.
tK
tony K's update09 Apr 2020, 12:20
Reviewer Update
Yes I received call from your team not SADV. It's been 23 hrs without internet.
Home-Connect's replyOfficial
09 Apr 2020, 12:23This matter has been escalated to management and as soon as we have feedback I will update you.
Home-Connect's reply09 Apr 2020, 12:23
Official
This matter has been escalated to management and as soon as we have feedback I will update you.
tK
tony K's updateReviewer Update
09 Apr 2020, 12:24they don't need to call me. pls use access code I gave you
tK
tony K's update09 Apr 2020, 12:24
Reviewer Update
they don't need to call me. pls use access code I gave you
tK
tony K's updateReviewer Update
09 Apr 2020, 15:22SADV technician came and replace cable but he said nothing wrong with cable but something wrong with Fiber which means another team must come out. this is ridiculous. Do I need to wait anout 24hrs?? Pls send out team today I can't wait till tomorrow
tK
tony K's update09 Apr 2020, 15:22
Reviewer Update
SADV technician came and replace cable but he said nothing wrong with cable but something wrong with Fiber which means another team must come out. this is ridiculous. Do I need to wait anout 24hrs?? Pls send out team today I can't wait till tomorrow
tK
tony K's updateReviewer Update
09 Apr 2020, 15:30I have been waiting whole day for nothing
tK
tony K's update09 Apr 2020, 15:30
Reviewer Update
I have been waiting whole day for nothing