Poor Service

It’s been a 7days since my mover application…installation still not done and no one at HomeConnect knows what’s happening with my order! I have called 5times in the last 3days and between support department, customer service and ops, everyone keeps saying they will call me back - how can such a life necessity like WIFI be such a mission impossible with HomeConnect, in 2021 nogal - we’re working from home for crying out loud !!!?????