Poor service

Item: Home-Connect
Rating: 1
Author: Stephan M

I have been with home connect for +-6 months and my service has been suspended about 6 times without proper warning when asked why they tell me spam emails and want me to pay a fine or wait 7 days to get reconnected but every month I pay full amount for half service

Helpful (0)

Replies (3)

Home-Connect's replyOfficial

07 Jan 2022, 14:56

Good day Stephan.

We would like to apologise for the experience you have had with us.
One of our agents will be in contact with you shortly to assist.

Kind regards.
Home-connect

Home-Connect's reply07 Jan 2022, 14:56

Official

Good day Stephan.

We would like to apologise for the experience you have had with us.
One of our agents will be in contact with you shortly to assist.

Kind regards.
Home-connect

Stephan M's updateReviewer Update

08 Jan 2022, 12:03

Hi I still haven't received any call from them seems they respond to all queries the same very poor

Stephan M's update08 Jan 2022, 12:03

Reviewer Update

Hi I still haven't received any call from them seems they respond to all queries the same very poor

Home-Connect's replyOfficial

03 Feb 2022, 11:54

Good day Stephan.

We believe one of our agents have been in communication with you.
We appreciate your patience as we resolve this matter.

Kind regards ,
Home-connect.

Home-Connect's reply03 Feb 2022, 11:54

Official

Good day Stephan.

We believe one of our agents have been in communication with you.
We appreciate your patience as we resolve this matter.

Kind regards ,
Home-connect.