Poor service

Dear Khotso, Thank you for reaching out to us and sharing your concerns. We're truly sorry to hear about your frustrating experience with our service. We understand how important it is to have a reliable and fast internet connection, and we apologize for any inconvenience caused. We would like to assure you that we take your concerns seriously and we strive to provide the best possible service to our customers. We apologize if our technicians were unable to resolve the issue during your previous interactions. We continuously work to improve our services and provide efficient solutions to our customers. Regarding your cancellation request, we understand your frustration and desire to cancel the service. We would like to inform you that we do require a full calendar month's notice for cancellations. This is in accordance with our agreement with the relevant FNO (Fiber Network Operator), as they require us to provide them with a full calendar month's notice. We apologize if this causes any inconvenience, but we do have procedures in place to ensure a smooth transition for our customers. We appreciate your understanding in this matter. We value your feedback and are committed to resolving any issues you may have. An agent will be in contact shortly to assist you further.