Poor service

This is really poor customer service as i have been pre registering for home wifi and each time they send me an email where i need to do the same when you call or email them they dont know anything about you or when you will be installed. After almos a month i get them and they explain that my service is already active but i dint even have wifi installed from them yet im being charged for wifi that i dont have to cancel this is another story again would not recommend them to anyone they need to sort this out asap as i can wait longer for something to happen