Poor Service

Not the best service lately. I have been with this service provider for several years and all of a sudden it becomes impossible to get any assistance. I have tried to move the service from one address to another with no feedback for a month. Then I decided to cancel my services and now it has become almost impossible to connect my fibre with the new service provider due to the lack of service from Home-Connect. I am getting automated messages stating the issue was escalated, but nothing gets resolved. The mobile portal is not working and they are not assisting with canceling my fibre line.