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Zan N
1 reviews | Active since May 2020
21 Oct 2021, 13:52
Poor Service
I have been waiting on a response for a ticket logged 21 days ago and when I call for customer care I sit on hold for almost 10 minutes at a time. Not to mention there are always issues with the connectivity. Sad that I had to post this on social media but NOBODY answers the phone unless they looking to make a sale!!!
Helpful (0)
Replies (4)0
Replies (4)
Home-Connect's replyOfficial
21 Oct 2021, 14:07Good day Zan
We apologies for the experience you have had , one of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect.
We apologies for the experience you have had , one of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect.
Home-Connect's reply21 Oct 2021, 14:07
Official
Good day Zan
We apologies for the experience you have had , one of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect.
We apologies for the experience you have had , one of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect.
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Zan N's updateReviewer Update
21 Oct 2021, 15:06Thank you so much for the speedy resolution! Happy to be part of this family.
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Zan N's update21 Oct 2021, 15:06
Reviewer Update
Thank you so much for the speedy resolution! Happy to be part of this family.
Home-Connect's replyOfficial
21 Oct 2021, 15:09Dear Zandile
Thank you for your patience and reaching out to Home Connect.
We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
Regards
Home Connect Team
Thank you for your patience and reaching out to Home Connect.
We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
Regards
Home Connect Team
Home-Connect's reply21 Oct 2021, 15:09
Official
Dear Zandile
Thank you for your patience and reaching out to Home Connect.
We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
Regards
Home Connect Team
Thank you for your patience and reaching out to Home Connect.
We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
Regards
Home Connect Team
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Zan N's updateReviewer Update
13 Feb 2022, 10:13Hi there, again I have been waiting for your employee Mikayla Reddy to provide feedback. I have been following up and calling her daily for the past 30 days and have received no response. I leave messages, send emails and I am just ignored. This is really frustrating customer service I am receiving after a good job was previously done.
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Zan N's update13 Feb 2022, 10:13
Reviewer Update
Hi there, again I have been waiting for your employee Mikayla Reddy to provide feedback. I have been following up and calling her daily for the past 30 days and have received no response. I leave messages, send emails and I am just ignored. This is really frustrating customer service I am receiving after a good job was previously done.