Poor responsiveness, unreachable, poor network signal

I have app**** for connection last year December moving from supersonic, my application was not processed no update and only on the 26 of March 2022 I receive an email confirming delivery of a router not even checking if I already have secured other service providers three weeks later no internet, I have sent an email, I have used their WhatsApp services. I called in and every time I am told that the technicians will come back to me. Do they really deserve to be paid for services not rendered. Responsiveness is a disaster