POOR POOR POOR POOR customer services and accountability.

During this lock period, social distancing is the most important priority for South Africans, as an incredible corporate citizen of this country, I am dedicated to the highest level of safety for staff, guests, children and their loved ones.

I had requested for a re-connection of my fibre account with Home-connect and its taken about 3 weeks to get connected. The staff went ahead and app**** for a new application account, when my note was clearly instructed them for a re-connection at my same house.

All agents were referring me to Hayleigh, whom I struggled to get a hold of for over 24 hours, but eventually managed to speak to and she assisted with the re-connection of my old account with SADV.

Hayleigh together with Sinethemba, Boipelo assisted me well and communicated, but sad thing is that I AM STILL NOT CONNECTED!!!!

It has now been 48 hours on-top the 3 weeks that I have been taken from pillar to post between home-connect and SADV and I am upset around the service, accountability, customer etiquette and promise to ensuring that we stay connected and work in an agile manner.

:-(