MB
Michael B
1 reviews | Active since Mar 2023
16 Mar 2023, 11:06
Poor, Poor, Poor.
Absolutely poor customer service and no means of complaint resolution skills. I am sitting without internet since the 15th of February 2023 - Officially 1 month at time of this review. Operations department at home-Connect cant speak to the proper people at Vodacom regarding my complaint. All that is needed is an additional fiber point from street level to the fiber point already installed in my house. Only half of the installation has been completed.
Helpful (0)
Replies (5)0
Replies (5)Home-Connect's replyOfficial
16 Mar 2023, 11:08Thank you for your feedback, Michael. An agent will be in contact to assist further.
Home-Connect's reply16 Mar 2023, 11:08
Official
Thank you for your feedback, Michael. An agent will be in contact to assist further.
MB
Michael B's updateReviewer Update
16 Mar 2023, 11:12I've been promised a call back from various "agents" already. I seriously would not recommend your services as an internet administration company, I could've rather went and dealt with Vodacom directly.
MB
Michael B's update16 Mar 2023, 11:12
Reviewer Update
I've been promised a call back from various "agents" already. I seriously would not recommend your services as an internet administration company, I could've rather went and dealt with Vodacom directly.
Home-Connect's replyOfficial
16 Mar 2023, 11:13We do apologize for the inconvenience caused and assure you that an agent will be in contact to resolve this. Kind Regards
Home-Connect's reply16 Mar 2023, 11:13
Official
We do apologize for the inconvenience caused and assure you that an agent will be in contact to resolve this. Kind Regards
MB
Michael B's updateReviewer Update
17 Mar 2023, 09:28As a follow up per communication 2023/03/16 - An agent had given me a call as well as a technician from Vodacom to advise me that the port has been installed from street level. Unfortunately I was not available at the time of them being at my property due to (you guessed it!) no communication from their end advising me that a tech will be making their way to me or at least ask what time will suit me best for an appointment. None the less the tech spoke to me after hours and explained what is required. It still shows no internet and They will need to send someone out again when I am at home to look at what the issue might be. Once that is completed then I will await delivery of my Router that was ordered upon registration.
Please @Home-Connect could you kindly follow up and advise that I will be available tomorrow Saturday 2023/03/17 at my place of residence for fault finding to take place.
Please @Home-Connect could you kindly follow up and advise that I will be available tomorrow Saturday 2023/03/17 at my place of residence for fault finding to take place.
MB
Michael B's update17 Mar 2023, 09:28
Reviewer Update
As a follow up per communication 2023/03/16 - An agent had given me a call as well as a technician from Vodacom to advise me that the port has been installed from street level. Unfortunately I was not available at the time of them being at my property due to (you guessed it!) no communication from their end advising me that a tech will be making their way to me or at least ask what time will suit me best for an appointment. None the less the tech spoke to me after hours and explained what is required. It still shows no internet and They will need to send someone out again when I am at home to look at what the issue might be. Once that is completed then I will await delivery of my Router that was ordered upon registration.
Please @Home-Connect could you kindly follow up and advise that I will be available tomorrow Saturday 2023/03/17 at my place of residence for fault finding to take place.
Please @Home-Connect could you kindly follow up and advise that I will be available tomorrow Saturday 2023/03/17 at my place of residence for fault finding to take place.
Home-Connect's replyOfficial
17 Mar 2023, 09:30Good Day Michael. We have requested an agent to assist further regarding your query. Thank you.
Home-Connect's reply17 Mar 2023, 09:30
Official
Good Day Michael. We have requested an agent to assist further regarding your query. Thank you.
