Poor pathetic service

Good day. I'm deeply disappointed in home-connect before the sale went through their communication was on point after the sale I never experienced any outages with them however they mention an increase for the next month and comes with extra speed however they said the 10/5 that I'm on currently and the new speed fibre will be 10/5 ??seriously???however I emaild them twice today not up til now they didn't bother to phone or have atleast the decency to respond to my emails they not bothered I'm very sure the company doesn't need me as a client because the business is doing too well I will definitely cancel and apply somewhere else for better service. Thank you for your poor service it will be a great pleasure canceling your service.. Advice to who wants to use home-connect their service is only good when they need to sign you up and after that communication is pathetic same whatsapp group as telkom