Poor helpdesk support
Home connect fibre does not connect to EA game server. The helpdesk gives you a run around asking for a trace route and Ping. How do I traceroute and Ping public servers I do not know the IP of? I am in IT and therefore understand the request but is this how they treat customers? Basically they are asking me to find the issues.
The games work on all other providers. The support level 1 refused to move my case to level 2 without a traceroute or Ping.
Helpful (0)
Replies (8)0
Replies (8)
Home-Connect's replyOfficial
28 Apr 2020, 16:33Good Day please can you provide your contact details or account name or number.
Best regards,
Home-Connect's reply28 Apr 2020, 16:33
Official
Good Day please can you provide your contact details or account name or number.
Best regards,
's updateReviewer Update
28 Apr 2020, 16:39Good day,
CUSTOMER NUMBER: PILJ007
Please call me on ***.
I tried to call your helpdesk many times and i hold for too long.
Thank you
CUSTOMER NUMBER: PILJ007
Please call me on ***.
I tried to call your helpdesk many times and i hold for too long.
Thank you
's update28 Apr 2020, 16:39
Reviewer Update
Good day,
CUSTOMER NUMBER: PILJ007
Please call me on ***.
I tried to call your helpdesk many times and i hold for too long.
Thank you
CUSTOMER NUMBER: PILJ007
Please call me on ***.
I tried to call your helpdesk many times and i hold for too long.
Thank you
Home-Connect's replyOfficial
28 Apr 2020, 16:43Thank you for the details, this has been escalated and our support agent will be in contact with you,
Best regards,
Home-Connect's reply28 Apr 2020, 16:43
Official
Thank you for the details, this has been escalated and our support agent will be in contact with you,
Best regards,
's updateReviewer Update
28 Apr 2020, 16:49Good day,
Please ask a level two engineer or a network engineer to contact me as the level one engineer assigned does not understand me
thank you
Please ask a level two engineer or a network engineer to contact me as the level one engineer assigned does not understand me
thank you
's update28 Apr 2020, 16:49
Reviewer Update
Good day,
Please ask a level two engineer or a network engineer to contact me as the level one engineer assigned does not understand me
thank you
Please ask a level two engineer or a network engineer to contact me as the level one engineer assigned does not understand me
thank you
Home-Connect's replyOfficial
28 Apr 2020, 16:55We will do that.
Best regards,
Home-Connect's reply28 Apr 2020, 16:55
Official
We will do that.
Best regards,
's updateReviewer Update
28 Apr 2020, 17:00Thank you very much, hopefully we can resolve this issue
's update28 Apr 2020, 17:00
Reviewer Update
Thank you very much, hopefully we can resolve this issue
's updateReviewer Update
30 Apr 2020, 13:08Good day,
Thabiso Zulu the Support Team Lead is assisting me with this issue. He is very helpful and fully understands me.
The issue with the game is very strange issue and He is being very helpful in assiting me.
Thank you
Thabiso Zulu the Support Team Lead is assisting me with this issue. He is very helpful and fully understands me.
The issue with the game is very strange issue and He is being very helpful in assiting me.
Thank you
's update30 Apr 2020, 13:08
Reviewer Update
Good day,
Thabiso Zulu the Support Team Lead is assisting me with this issue. He is very helpful and fully understands me.
The issue with the game is very strange issue and He is being very helpful in assiting me.
Thank you
Thabiso Zulu the Support Team Lead is assisting me with this issue. He is very helpful and fully understands me.
The issue with the game is very strange issue and He is being very helpful in assiting me.
Thank you
Home-Connect's replyOfficial
30 Apr 2020, 13:13Thank you Jonathan for the update.
Best regards,
Home-Connect's reply30 Apr 2020, 13:13
Official
Thank you Jonathan for the update.
Best regards,