Poor Fiber Speed from Home-Connect

Since the 15th March I have been connected with Home-Connect from day one I had issues with my speed to the extent that at 19pm I can do nothing completely kicked out of my WiFi. I have a 50meg line up and down and it goes all the way down to zero and then I can do nothing. I have been in daily contact with them sending numerous emails with proof of my speed, I have spoken to many of there call agents and some are just rude and speak over you. To date I have to beg for feedback and I am currently sitting with a Tv media play that is useless as it can’t work due. My fiber is with Metro Fiber and Home-Connect keeps on blaming them but I have once again sent proof that this is incorrect as my friend stays in number 22 and also has Metro but with a different provider where his speeds are up where it should be and that proof I sent to Home-Connect and all I get is we are busy with your complaint and will get back to you. What a complete and utter joke I will cancel my contract and go with another provider that can actually fix my problem when needed.