Poor Efficiency

I have been struggling to make payment on my line and I am been taken from pillar to post,being told about escalations and 24-72 hours resolution. They don't to give feedback as they promise to,you only get it when you call back. Only now they state the they need to cancel my contract and a new one will only be created after 24-72hours (Daily SONG). Oh always apologizing. At this point I want fast solutions not apologies.

I am working from home,so the money that I am losing now because of this 😡😡😡