Hellopeter
Share Your Experience

1 reviews | Active since Dec 2016

05 Feb 2020, 09:08

Poor DNS resolution and Mobile games do not load

Good day Home connect,

I am very disappointed with my current internet service, it becomes very slow at times and my mobile game need for speed No limits does not work when I am connect to The home connect fibre. I am on a 10/10 service on vumatel. the game works perfect on the vodacom service on vumatel.

I have visitors over and games such as COD and Fortnite also do not work.

I have logged may calls about this but your customer portal does not provide history or feedback on the cases. I just get told to change my DNS settings which I am fed up of doing. Please fix the issue or I will cancel my contract and not pay my cancellation as you are in breach of the contract.

Thank you

0
Replies (5)
Home-Connect
Home-Connect's reply05 Feb 2020, 09:13
Official
Good Day Please can you confirm your account name or number so we can look into this. 
's update05 Feb 2020, 09:42
Reviewer Update
Good day Home connect,

You have sent out an sms saying vumatel has DNS issues. I have contact Vumatel and Vumatel confirms that there is no DNS issue.

Thank you
Home-Connect
Home-Connect's reply05 Feb 2020, 10:03
Official
Hi there we will be sending out an update shortly. 
's update05 Feb 2020, 10:05
Reviewer Update
Good day,

The service is still poor. Issue is not resolved. Please stop blaming vumatel for your poor service

thank you
's update05 Feb 2020, 10:08
Reviewer Update
Good day,

I have had this issue with gaming for months now, before this DNS sms was sent out. Please Have an expert network architect to resolve this issue

Thank you