Poor Customer Support and Billing Issues

I have been a Home-Connect customer for the past 5 years, and while the service itself has been good, getting a response when logging a support query is a matter of sheer luck. The contact number listed on the website seems more focused on assisting new customers.

I downgraded my fiber service in March 2025, and the downgrade was approved. However, I was still overcharged in June 2025 for the amount applicable before the downgrade. After notifying them, they confirmed that the overcharged amount would be credited to my account the following month.

Despite this, in July 2025, I was once again overcharged for the pre-downgrade amount. I informed them of the error again, and now, two weeks later, I’m still waiting for a refund, as I’ve since canceled my service with them.